The return window
Eligible items may be returned within 30 calendar days of delivery. To qualify, an item must be unused, unworn, unwashed, and in resellable condition with its original tags, accessories, and packaging.
A receipt or order number is required. Please do not send a return until we have approved the request and provided instructions.
Start a return
Contact customer supportwith your order number, the item you want to return, and the reason. We will reply with the return address and packing instructions.
We will provide shipping instructions for an approved return. If we issue a prepaid label, follow the carrier and packing directions included with it.
Exceptions and non-returnable items
Gift cards, personalized goods, activated custom-printed products, and items marked final sale cannot be returned. Stands with heavy wear, damage, adhesive residue, or missing parts are not eligible for a refund unless they arrived defective.
If an item arrives damaged, defective, or incorrect, notify us within seven days of delivery and include clear photos. We will arrange the appropriate replacement, repair, or refund at no return shipping cost to you.
Inspection, refunds, and exchanges
We inspect returns after they arrive and email you with the result. Approved refunds are sent to the original payment method, usually within 3–5 business days of inspection. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless we made an error.
The fastest exchange is to return the eligible item and place a new order for the replacement. This keeps available inventory from being held while the first parcel is in transit.